ANA Nurse CE

Satisfied Nurses, Satisfied Patients, and Improved Patient Outcomes. Is it that Simple?

Michael Simon, PhD, MSN

Overview:

A variety of research studies have indicated that improvements in nurses' work environments in hospitals have the potential to simultaneously reduce nurses' high levels of job burnout and risk of turnover and increase patients' satisfaction with their care. NDNQI quarterly and RN survey data in connection with publicly reported patient satisfaction data are a unique source to investigate the association of the nursing work environment and patient outcomes. Implications of publicly reported patient satisfaction data for hospital nursing management will be reviewed.

Purpose/Goal: To provide nurses information on the implications of publicly reported patient satisfaction data for hospital nursing management.

Objectives:

1. Explain the association between patient satisfaction, nurse satisfaction and patient outcomes.
2. Identify strategies for nurse managers to promote patient satisfaction.

Author:

Michael Simon, PhD, MSN, is a research assistant professor at the KU School of Nursing and manager of research and development for NDNQI at the KU School of Nursing. He has held positions as research associate for the Institute for Quality and Efficiency in Health (IQWiG) care in Cologne, Germany; and as research associate for the Department of Occupational Safety and Ergonomics at the University of Wuppertal in Germany. Dr. Simon is a Scholar at the European Academy of Nursing Science and an Associate Editor of the International Journal of Nursing Studies. Dr. Simon's research is focused on the organization of nursing care and its implications for patients and nurses. At NDNQI he investigates the reliability and validity of nursing quality indicators.

The author(s) of this continuing nursing education activity have disclosed no relevant financial relationships with any commercial companies pertaining to this activity.

Contact Hours: 1

Expiration Date: 12/31/2014