Why Does Conflict Competence Matter?
While conflict can be constructive in providing the groundwork for improved communication, far too often, conflict is disruptive to an individual or workplace environment. There can be significant consequences for individual nurses facing conflict in the work environment and on patient care. The ability to successfully manage conflict can help nurses feel more comfortable speaking up.
Purpose/Goal: To provide nurses with skills to constructively deal with conflict and increase their confidence to effectively engage in conflict.
1. Describe why people use avoidance in dealing with conflict.
2. Describe when one should decide to enter into a conflict situation.
3. Compare and contrast bullying, lateral violence and abuse of power.
4. Describe the individual and organization circumstances that predispose a person to conflict.
5. Describe the consequences for poorly handled conflict in an individual and organization.
Diane Scott is an experienced nursing educator, administrator, program director, writer and consultant in the field of conflict and leadership development. Having published over fifty articles during the past four years, she has lectured and presented at numerous healthcare organizations and colleges throughout the United States on conflict in healthcare. Diane is currently enrolled in Georgetown University Leadership Coaching Program.
The author(s) and planner(s) of this continuing nursing education activity have disclosed no relevant financial relationships with any commercial companies pertaining to this activity.
Contact Hours: 1.8
Expiration Date: 12/31/2014
Member Price: $15.00
Non-Member Price: $40.00