Crucial Conversations: Tools for Talking When Stakes Are High

David Maxfield, PhD

 

Overview:

The American Nurses Association presents a unique opportunity to attend a recorded (December 8, 2010) webinar about The New York Times bestselling book from Vital Smarts--Crucial Conversations: Tools for Talking When Stakes Are High. Conversations become crucial when the stakes are high, opinions vary, and emotions run strong. Crucial conversations happen every day and impact our ability to get things done, and yet few people invest in the skills for holding them well.

This introductory webinar will educate nurses about how to recognize the need for a crucial conversation and provide the basic skills on how to conduct these conversations successfully. These skills are integral for conversations with peers, managers, physicians, and other hospital staff.

Purpose/Goal: To educate nurses to recognize the need for crucial conversations and to learn how to successfully conduct conversations with peers, managers, physicians, and other staff.


Objectives:

1. Define and describe crucial conversations.
2. Stay focused on what you want.
3. Notice when safety is at risk.
4. Make it safe to talk about almost anything.


Author:

David Maxfield, PhD, is Vice President of Research of Vital Smarts and co-author of The New York Times bestseller Influencer: The Power to Change Anything.

The planners and author of this CNE activity have disclosed no financial relationships with any commercial companies pertaining to this activity.


Contact Hours: 1.25

Expiration Date: 12/31/2014

 

Member Price: $0.00
Non-Member Price: $39.00

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